Listen • 5:25 Brent Fuchs / Oklahoma Watch Craig and Elizabeth Gutierrez stand outside their Edmond home, which has been a construction site for the better part of a year. Craig and Elizabeth Gutierrez, whose roof was destroyed in September 2024, are one of many individuals and business owners nationwide, who reached out to Oklahoma Watch after news broke of State Farm’s alleged hail scheme. In fighting a denied roof claim, Craig and Elizabeth Gutierrez battled with State Farm’s affectless claims department, with an agent who had once seemed more like a friend, and with a wryly menacing adjuster named Tony Salamone who they said came off like a character from Tulsa King. Craig and Elizabeth Gutierrez trusted State Farm. Every year, there was a policy review, ostensibly to ensure that Craig and Elizabeth Gutierrez had enough coverage. Then came the storm. The American Dream of Craig and Elizabeth Gutierrez has been rudely interrupted. In September 2024, a 20-minute barrage of three-inch hail concussed dozens of homes in the Gutierrezes’ Edmond neighborhood, shattering their concrete shingle roof despite its high impact resistance rating. The plague-like storm was just the begin
